Frequently Asked Questions – FAQ

Does insurance cover your services?

Good question! Most insurance plans cover the services of registered psychologists and registered social workers, but, we strongly suggest that you have this conversation with them or double check your benefits package before your first session.

Just incase your insurance company wants more details about us, Dr. Laura has a PhD in Psychology and is registered to pracitce in Nova Scotia. Marcy and Lois have Master of Social Work degrees and are registered to practice in Nova Scotia.

How can I pay for a session?

You must pay for each session the day that you receive services. We accept cash, e-transfer, debit and Master Card/Visa. We will issue you a receipt at the time of payment.

What if I miss a session or cancel late?

The time that you book is reserved just for you and we will have taken some time to prepare for your meeting.

We have a firm cancellation policy; If you cancel with less than 24 hours notice or do not show up for an appointment, we will charge you half (50%) of a session fee.

We have an awesome online booking system that offer email and text message reminders of your appointment to help you stay on track and reschedule in plenty of time if need be.

If you are ill on the day of your appointment, or some other life event prevents you from making to the office, Marcy offers online sessions as an option for individuals so can keep on track with your work together.

How many sessions will I need?

Good question! Without meeting you and getting to know the details of your particular situation, it would be very difficult for us to know. But, please do bring this up in your first session with your therapist so the two of you can talk about this once they know you a bit better.

Are the therapy sessions confidential?

All information that you share with will be kept confidential with the exception of the following circumstances;

– If you pose an immediate and serious threat to your own life and safety or to someone else, confidentiality may be broken in order to prevent harm.

– If you go to court, my files may be subpoenaed for information pertaining to your treatment.

– If we have reason to believe that children or dependent adults are being abused or neglected, we am required by law to report these things.

We also take notes during session in keeping with the standards of our profession. These notes are stored in a secure electronic health record system that meet the privacy requirements of Nova Scotia and Canada

Do you offer online counselling?

Marcy offers online counselling for individual clients (no couples work) from a distance through a secure portal, with a similar feel to a Skype call. You can do all of your appointments this way or use it as a back up plan in case of bad weather or another life event that prevents you from making to the office.

How much do sessions cost?

Please refer to our individual about pages for more information on the costs for each type of session.

Do you have any reduced fee spots?

Marcy and Lois offer a limited number of reduced fee spots for motivated clients who do not have any insurance benefits or access to an employee assistance program.

There is usually a waiting list to get one of these spots, but if the cost of therapy is a barrier for you, please don’t hesitate to ask.

How Do I Get Started?

Book Appointment

Use our awesome online booking system to schedule your free consultation call.

Phone Chat

We’ll call you at the number you left for us and have a chat about what you’d like to get out of therapy and how we can help. If we’re a fit, we’ll book your first session.

1st Session!

Come to your first session! It’s normal that you might feel nervous or unsure what to expect. But taking this big step is so important. You can do it!